Jax Auto Repair

Servicing Brea and the surrounding area since 1985

Jax Auto Repair - Servicing Brea and the surrounding area since 1985

Service Center Standard and Procedures


All California pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget critical steps. It is also how they can assure a predictable outcome.

That is why Fullerton and Yorba Linda automotive service centers including Jax Auto Repair have procedural standards for each service they perform. Jax Auto Repair service advisors are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, California centers can assure a quality outcome. The job is done right every time and Brea motorists leave happy with how their sedan performs.

Each company trains its technicians to standards. The California automotive industry as a whole is very committed to standards of excellence and encourages individual California service center operators including Jack Tafreshi (manager at Jax Auto Repair) to apply them to every vehicle they service.

An example is how Jax Auto Repair service specialists grade problems and communicate their recommendations. If your technician tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

The technician may suggest repair or replacement if:

The part is close to the end of its useful life – just above discard specifications or likely to fail soon
To address a customer need or request – like for better ride or increased performance
To comply with maintenance recommended by the car maker
Based on the service professional’s informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is important because the part has failed. If the pipe were rusted, corroded or weak, but not leaking, the service advisor may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the Brea client.

Suppose a customer wants to improve his car’s handling, but his shocks haven’t failed. The service specialist may suggest replacement of the shocks to satisfy the customer’s wishes.

Under these guidelines the Brea car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let’s say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor, but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Brea service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician’s recommendations.

The California automotive service industry and Jax Auto Repair want the best for you and for you to keep coming back. AutoNetTV is committed to providing automotive maintenance information to help you be confident in your service decisions.

Arrive Alive In Brea

We’ve all seen California drivers do crazy things while driving to or from La Habra. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It’s a wonder we even dare drive on California roads.

The truth is that all of us Brea drivers are distracted when we drive. Unfortunately, traffic, road construction and other detrimental external factors are beyond our control. The distractions inside our car, however, are things we can often control.

Here’s some things that’ll give you more control in your car, and help keep your attention on the roads around La Habra, California.

  • Brea drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player.
  • Brea auto owners who are 20 to 29 are more distracted by passengers in the car, including small children.
  • Those over age 65 tend to be more distracted by objects or events that are outside of the vehicle.

Other factors like fatigue, stress and lack of sleep make it harder to pay attention to driving – no matter what age we are. It is always better to pull over and take a quick nap than risk falling asleep at the wheel. Brea auto owners are also distracted by thinking about relationships, family issues, money and bills. So what can Brea drivers do to manage these detrimental distractions? Well, the first thing is to eliminate as many as we can.

When you get in your car, make sure you’re belted in; that the seats, steering wheel and mirrors are adjusted; and your radio or CD player is ready.

Secure any loose objects in the car that can fall on the floor and interfere with your driving.

If you have a drink, make sure it’s spill-proof and put in a cup holder. Brea auto owners’ pets should also be contained.

California motorists with kids in the car should make sure they’re clipped in their seat belts or safety seats. You may want to give them some distractions to help keep them quiet and sitting in their seats. Don’t get involved in their arguments while you’re driving. Pull over if you need to find a toy or break up a fight.

If you eat while driving, choose simple finger foods that aren’t messy.

Learning your car’s controls before you drive is another critical way to improve your safety. Learn how to work the radio by touch. Controls located on the steering wheel can help Brea drivers keep their eyes on the road.  The same goes for heating and air conditioning controls.

If you have to use a cell phone, a hands-free system is best. But remember, the biggest cell phone distraction isn’t the phone itself – it’s the conversation. Keep conversations brief and light, or pull over if you can. Your important reaction time is much slower when talking and driving, so allow more space between you and the car ahead of you. Know your local La Habra laws – it may be illegal to be on the phone. Never text while driving! This has already caused many deaths and injuries in California over the last few years.

And if you really think you have to shave, change your clothes or put on make-up while driving in Brea – you’re wrong. Just start getting ready earlier so you have enough time to finish those things before you drive around Brea.

Jax Auto Repair
331 South Brea Boulevard
Brea, California 92821
(714) 529-2886

It’s critical to remember that driving is probably the most dangerous thing you’ll do all day – so don’t make it any worse. Use these tips to keep you and your loved ones safer behind the wheel in Brea.

Your Well Trained Technician At Jax Auto Repair

When your sedan has a problem, or just needs some routine service, you might get a little nervous. Your car’s so important to your life in Brea, you need to back on the road as soon as possible – with the problem fixed right the first time.

If you’ve ever checked into some of the technician training Jax Auto Repair professionals receive, you may be surprised at how much specialized knowledge and skill goes into diagnosing and repairing a modern car. For example: Today there are four cylinder engines that generate more power than the 1980s-era V-8’s. I mean a new V-6 Toyota Camry could beat Sonny Crocket’s Ferrari in a race to sixty.

Your Well Trained Technician At Jax Auto Repair

Our engines are more and more powerful and at the same time their fuel economy keeps inching up – even with steep Yorba Linda gas prices. They are also amazingly reliable: Kudos to the automotive engineers at the leading car makers. But the advances come at the price of simplicity. The modern cars Yorba Linda motorists drive around California expressways are so much more complex from a mechanical standpoint that it makes your head spin – not to mention the electronics.

Some sedans have several networked computers controlling most of the engine functions and many other vehicle operations as well. Yorba Linda motorists take all of this sophistication for granted – but somebody has to fix it when it breaks. It’s a real challenge for Brea Jax Auto Repair technicians to keep up, but we work hard to stay ahead of the technology. It requires a high level of commitment on the part of the technicians and the Yorba Linda service centers as well.

Jax Auto Repair technicians receive training through a combination of formal classroom training, training provided at Jax Auto Repair by parts and equipment manufacturers, on-line courses and home study courses.

In addition to the expensive training, there’s the financial commitment for Jax Auto Repair to purchase the diagnostic and repair tools.

There are many independent certifications available at Jax Auto Repair all the way up to Master Technician. The ability to repair your sedan requires a strong combination of training and resources. No one can know everything, so Yorba Linda auto service centers subscribe to data services, technical libraries and even on-line communities that can help them when they run into a difficult problem.

It’s like those medical diagnosis shows on TV. Here are the symptoms – what’s the diagnosis and treatment? Diagnosis is every bit as much an art as a science. At Jax Auto Repair, we want everything to be simple, straightforward and inexpensive – but sometimes it just isn’t.

The next time you bring us your sedan, don’t worry. You’re in good hands at Jax Auto Repair.

Questions To Ask Your Brea Service Advisor

We find that a lot of Brea service and repair at Jax Auto Repair are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Brea automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Brea. But once you’ve developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.

So you fall behind and get frustrated.

It can be the same with your Brea automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Brea service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call Jax Auto Repair to make an appointment.
331 South Brea Boulevard
Brea, California 92821
(714) 529-2886

What Brea Automotive Service Consumers Should Know

There are some things La Habra consumers should know about Brea automotive service and repair. First and foremost, Jax Auto Repair cares about you and your family’s safety. And we really appreciate your business. Jax Auto Repair in Brea wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for Jax Auto Repair need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Fullerton or Yorba Linda driver may not realize the business and environmental regulations Jax Auto Repair must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a La Habra restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for Jax Auto Repair. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Brea customers are happy to see them succeed as a California automotive business.

Contact Jax Auto Repair to learn more about our extensive auto service training.
You can find us at:
331 South Brea Boulevard
Brea, California 92821
Or call us at (714) 529-2886

Your Brea service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your La Habra area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

Jax Auto Repair appreciates this great review of automotive service from AutoNetTV.

Ethics of Automotive Repair in Brea

We’re going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Brea automotive service and repair industry hasn’t been given a pass either.

Unfortunately, every profession in Brea has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Brea automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what’s recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we’ll have more trust in the recommendation. So communication is key. It’s like going to the doctor; If she’s using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Brea service advisor too. He’s so familiar with all things automotive, he may forget you don’t know a PCV from an EGT.

If you don’t understand what your doctor’s talking about: ask some questions. If you don’t understand what your Brea automotive advisor’s talking about: ask some questions.

Let’s go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, “Is this really necessary?” Well, here’s the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

  1. The part no longer performs its intended purpose
  2. The part does not meet a design specification
  3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at Jax Auto Repair says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn’t want to replace the rotor; Jax Auto Repair would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could’ve failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

  1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
  2. To address a customer need or request – like for better ride or increased performance
  3. To comply with maintenance recommended by the vehicle’s manufacturer
  4. Based on the technician’s informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

On Board Diagnostics For Brea Motorists

Some Brea motorists are confused by Jax Auto Repair charges for diagnostic services for a vehicle repair. Many services at Jax Auto Repair and other Brea automotive repair shops include diagnostic fees.

When you take your laptop into a La Habra computer repair shop for a problem you’ll likely have to leave a deposit for diagnostics. When we visit our Fullerton doctor for a medical problem, we’re paying him to diagnose our ailment and of course for the tests that go along with it.

On Board Diagnostics For Brea Motorists

So receiving a diagnostic charge at Jax Auto Repair for a tricky automotive problem shouldn’t be a surprise. In the La Habra area, automotive diagnostics can cover quite a range. If you hear a noise in your sedan brakes when you slow down in rush-hour traffic on a busy California expressway, you pull off the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you’re having an intermittent problem with your sedan engine, Jax Auto Repair diagnosis may be much more involved.

Much of the La Habra public’s confusion comes when the problem involves the check engine light. The check engine light comes on when the engine management computer has sensed a problem.

There’s a common misconception among Fullerton, Yorba Linda, and Buena Park drivers that the trouble code tells the Jax Auto Repair technician exactly what’s wrong. Why then is there a diagnostic charge, the scanner just gave the diagnosis?

Reality is more involved than that. The computer monitors many sensors throughout the vehicle. When one of these sensors has a reading that’s out of parameters, the computer will record a trouble code and turn on the check engine light.

The sedan computer’s trouble code just tells the Jax Auto Repair technician what engine parameter is out of range – not what’s causing it. The technician needs to determine the underlying problem that’s causing the symptom.

There are many problems that could cause a troublesome sensor reading for Jax Auto Repair Brea customers. The Jax Auto Repair technician makes a list of the most likely causes and begins tracking down the source of the problem.

La Habra service centers subscribe to databases that document possible causes for a given trouble code. They outline procedures for confirming a diagnosis and provide the documented fix. These databases are specific to each vehicle and engine combination.

Some diagnoses are quick and easy. Others are more involved and difficult. Of course Jax Auto Repair wants to figure out what’s wrong with your sedan and get you back on the road as quickly as possible.